Customer Success Associate (PHILIPPINES Remote)

Customer Success Associate 📍 Location: Manila, Philippines 💼 Department: Client Operations Support (COPS) Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team! About the Role As a Customer Success Associate, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction. Why Join Us? • Be part of a dynamic, collaborative team that values client success. • Enjoy a normal office environment with flexible working hours. • Opportunity to grow your career in client operations and relationship management. What You’ll Do • Serve as the go-to expert for client queries and case requirements. • Day to Day Client Interaction (Client Query Support) • Monitor and manage cases to ensure timely delivery aligned with SLAs. • Review documentation for accuracy and completeness. • Provide feedback to internal teams and proactively communicate with clients about delays or updates. • Management and ownership of the client SLA • Case governance resulting to achieving client SLA’s • Handle first-level client escalations and ensure smooth resolution. • Dispatch client reports with accuracy and professionalism. What We’re Looking For • Education: Bachelor’s degree in business, Marketing, Commerce, or related fields. • Experience:• 1–2 years in client-facing roles and experience in client management • Experience in client coordination, account support, operations support, or customer engagement • Comfortable handling multiple ongoing requests, not just one‑off tickets • Strong organization, follow‑up, and documentation skills • Clear written and verbal communication • Comfortable working with trackers, reports, and basic documentation • Skills:• Strong communication and interpersonal skills • Highly organized and detail-oriented • Proactive, customer-focused mindset • Ability to take initiative and work independently Good Backgrounds for This Role This role is a strong fit if you’ve worked as:• Client operations or engagement associate • Account coordinator / account support • Administrative or operations support with external stakeholders • Customer support with ownership beyond ticket resolution Important Note: The valid NBI Clearance is a required document during the interview process.