Experience Designer (ServiceNow)

HOT REQUIREMENT | Experience Designer (ServiceNow) | Remote | Direct Client We're actively hiring an Experience Designer (ServiceNow) for a direct client engagement with immediate interview availability! Role: Experience Designer (ServiceNow) Location: Remote Type: C2C Contract Client: Confidential Interview Slots Available Must-Have Skills: 10+ years of UX Design experience 4+ years of ServiceNow UI/UX experience across multiple releases Hands-on expertise with Employee Center (ESC) Strong Service Operations Workspace (SOW) experience UI Builder experience User Research, Journey Mapping & Usability Testing Excellent stakeholder communication skills Key Responsibilities: Design end-to-end employee and agent experiences Build personas, journey maps, wireframes, and prototypes Conduct usability testing and drive UX improvements Design and configure experiences using ESC, SOW, and UI Builder Collaborate with product owners, developers, and business stakeholders Required ServiceNow Certifications/Badges: Employee Center Essentials Badge SOW Bootcamp Badge UI Builder Fundamentals Certification/Badge Location: Remote - United States Skills required for this job: • Customer journey map • ServiceNow • UX design • Usability testing • User research