Sr Process Executive (Mandarin)

Job Description: · Working towards creating a positive environment and improve user experience online. · Managing and safeguarding content effectively on digital platforms. · Responding to user inquiries with high quality, speed, empathy, and accuracy. · Understanding and remaining up to date with client policies and guidelines. · Resolving inquires according to defined policies and procedures. · Fulfilling base productivity and quality requirements. · No Night shifts. Workdays: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic) Job Requirements: · Must have prior experience of more than 6 month. · Excellent writing, reading and speaking skills in MANDARIN language is must. · Computer knowledge, the ability to browse the internet, ability to send and receive emails, good typing speed, and expertise in M.S.Office is required. · Connect & provide highest level of satisfaction to the customer. Manage the timely and accurate payments for Program in accordance with the agreed upon SLA. · Quick learning and understanding of Microsoft Policies. · Ability to work in a complex multitasking environment (navigating through multiple on-line systems). · Flexible to extend the shift hours during Peak and Non-Peak seasons.