Solutions Engineer

Job Title: Solutions Engineer Location: Remote – Latin America Preferred Type of Contract: Full-Time | Remote Salary Range: Market Rates Language Requirements: Professional English (written and verbal) Our client is seeking a skilled Solutions Engineer with experience in technical pre-sales, enterprise software, and customer solution design to join their growing team. You will play a key role in supporting customers through complex platform evaluations and migrations by delivering technical demonstrations, designing implementation strategies, and partnering with cross-functional teams to ensure successful adoption. Your work will directly impact customer success, product adoption, and the long-term execution of their platform migration strategy. Key Responsibilities • Serve as the primary technical point of contact for prospects and customers evaluating or migrating between enterprise compliance platforms. • Lead technical discovery sessions, deliver customized product demonstrations, and build sandbox environments tailored to customer requirements. • Design migration approaches that align with customer infrastructure, business objectives, and technical environments. • Partner closely with Customer Success to support smooth platform migrations and accelerate customer adoption after implementation. • Configure solutions and perform minor technical changes required for successful implementations. • Develop and maintain technical documentation, migration guides, and customer-facing resources that support both pre-sales and post-sales activities. • Collaborate with Product and Engineering teams by sharing customer feedback, identifying migration challenges, and contributing to product roadmap discussions. • Translate complex technical capabilities into clear business value for both technical and executive stakeholders. Must-Have Qualifications • 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or in a similar technical pre-sales role. • Strong technical expertise with the ability to demonstrate complex software products, explain configuration details, and address technical questions confidently. • Experience managing technical relationships with enterprise customers throughout the sales and implementation lifecycle. • Understanding of enterprise security, compliance, and IT processes. • Excellent presentation, communication, and storytelling skills with the ability to connect technical solutions to business outcomes. • Experience creating technical documentation, solution guides, and customer enablement materials. • Ability to thrive in a fast-paced, evolving environment while collaborating effectively across Sales, Customer Success, Product, and Engineering teams. Preferred Qualifications • Experience working with healthcare compliance, governance, risk, or security software solutions. • Previous involvement in product migrations or enterprise platform transition projects. • Experience supporting distributed or offshore teams. • Comfortable working in a growing organization where processes and playbooks continue to evolve.