Software Engineer II

Software Engineer II As a Software Engineer II, you will play a key role in designing and building backend systems that power innovative AI-driven communication experiences. You'll use technologies including TypeScript and .NET to develop scalable services and intelligent agents that enhance customer interactions across phone and chat channels. You'll take ownership of technical solutions from design through production, collaborate across teams, and help improve the reliability, scalability, and quality of our platforms. About the role • Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript to support AI-driven agent platforms • Build and optimize TypeScript-based agents that power phone and chat communication experiences • Own technical solutions from design through implementation, testing, deployment, and production support • Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure • Contribute to system architecture and technical design decisions for high-volume communication workflows • Write clean, maintainable, well-tested code and provide thoughtful feedback through code reviews • Troubleshoot complex production issues and identify opportunities to improve system reliability, performance, and observability • Mentor less-experienced engineers and contribute to engineering best practices and standards • Evaluate emerging technologies and identify opportunities to improve our AI-driven customer experiences About you Minimum Qualifications • 4+ years of professional software development experience post-graduation • Strong proficiency in .NET and TypeScript or Node.js • Strong understanding of backend development, API design, distributed systems, and GraphQL • Experience designing and delivering production software with increasing levels of ownership and complexity • Experience troubleshooting and supporting applications in production environments • Ability to write clean, well-tested, maintainable code and effectively review the work of other engineers • Strong collaboration and communication skills across engineering and cross-functional teams Preferred Qualifications • Experience with Sierra AI or similar platforms for building agentic communication experiences • Experience with IVR (Interactive Voice Response), IVA (Intelligent Virtual Assistant), conversational AI, or contact center technologies • Experience with cloud platforms and containerization technologies • Experience building AI or machine learning-driven applications • Experience designing scalable, highly available backend services • Experience mentoring or providing technical guidance to other engineers What you'll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. On-Call Expectations This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly. About us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we are a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We are insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. The compensation for this position is $97,000.00-$207,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.