Director - Product Manager

Role Overview We are seeking an experienced Product Manager to drive the strategy and delivery of AI-powered products for global Talent Acquisition (TA) and Healthcare BPO operations. The role requires strong product leadership, hands-on AI product experience, ATS expertise, recruitment assessment technology and knowledge of CCaaS platforms to improve recruiter productivity, reduce Cost per Hire and accelerate time-to-fill. Key Responsibilities • Product Strategy: Own the product vision, roadmap, prioritization and delivery of AI-enabled recruitment solutions aligned with business objectives. • AI & Automation: Identify and implement AI capabilities such as candidate matching, automated screening, conversational AI, recruiter copilots and workflow automation. • Healthcare BPO & TA Operations: Partner directly with global HR/TA teams and Healthcare BPO operations to optimize sourcing, screening, candidate engagement, recruitment workflows and operational efficiency. • ATS & Integrations: Work with platforms such as Workday Recruiting, Journeyfront or equivalent ATS solutions, integrating HRIS, CRM, sourcing, assessment and onboarding systems. • Assessment Technologies: Collaborate with recruitment assessment providers and platforms to integrate skills assessments, aptitude tests, behavioral assessments, language proficiency testing and AI-enabled candidate evaluations into recruitment workflows. • CCaaS & Conversational Technology: Leverage platforms such as Genesys, NICE, Amazon Connect or Five9 to improve candidate communication, automate outreach and enhance recruiter efficiency. • Engineering & Vendor Management: Guide engineering teams on product requirements, technical priorities and delivery. Manage technology vendors, assessment partners, POCs, integrations and performance. • Business Outcomes: Define and track KPIs including Cost per Hire, Time-to-Fill, recruiter productivity, candidate conversion, assessment completion rates, automation adoption and ROI. Qualifications & Experience • 7-12 years of relevant professional experience, including approximately 5+ years in product management or product leadership, with demonstrated progression in ownership. • Experience with global BPO, IT, HRTech, HRMS, RPO, recruitment outsourcing or Talent Acquisition operations, preferably supporting North America (ET time zone) and at least one additional market. • Recent hands-on experience delivering AI-enabled products into production, with measurable business outcomes. • Practical experience with Workday, Journeyfront or comparable enterprise ATS platforms. • assessment platforms, including integrations, vendor management and assessment workflow optimization • Understanding of CCaaS, conversational AI, voice automation and contact center integrations. • Proven ability to define product strategy, lead cross-functional engineering teams and manage external technology vendors. • Strong stakeholder management, analytical skills and experience translating business challenges into scalable technology solutions. • Candidate needs to work in US shifts. Preferred Qualification • Experience with LLMs, generative AI, RAG, agentic workflows and voice AI. • Knowledge of ATS/CRM/HRIS integrations, APIs and workflow automation. • Familiarity with recruitment assessments, candidate scoring, assessment validity, background checks, compliance and international recruitment requirements. • Experience with product analytics, responsible AI, data governance and experimentation. If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.